Seriously ANNOYED!

May 15, 2014

I'm sure most of us are initially a bit confused on how the whole WLS process will work when we first start out. Isn't that part of why so many of us join this site? To ask questions or read others posts and histories to help us along? We also expect that our chosen medical team will guide us down the path as we go. Helping with appointments, educating us, encouraging us, etc. Today I found out that the initial information the WLS clinic gave me for my Medical Insurance to approve me is WRONG. Some of the criteria for qualification is incorrect, some of what my insurance covers and doesn't cover doesn't match what the clinic told me. And I'm even more annoyed that when I call the clinic, I can't get in touch with the person I NEED to speak to and instead I keep talking to someone who has NO CLUE what she's talking about but she is giving me instructions that are according to my insurance company, completely WRONG! If I hadn't called my insurance company today, I'd be footing a huge bill because the clinic sent out a referral  without contacting my insurance company first with the required medical data needed for PRIOR authorization. If I had gone to an appointment made from that referral, I'd be paying for the whole process out of pocket!  Not only do the various employees at the clinic have differing answers to my questions, but none of the answers match what my insurance is telling me. Yet the clinic sheet given to me is supposedly from my insurance company. GAAAA!  Hopefully tomorrow I'll be able to get in touch with the person who was in touch with my insurance company and get to the bottom of this, but SERIOUSLY, these people should have their ducks in a row BEFORE they start giving me instructions! 

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