*****ing about my surgeon's office - Ben-Meir in Cleveland
My surgeon has been great, but his office is a disaster.
My consultation appointment went smoothly and there were no issues with surgery or the hospital stay. The problem is the wait time for follow-up appointments. At two weeks out, I waited almost two hours. There were people in the waiting room sleeping because they had been there so long. It was an unorganized cluster of visits with the nurse, the nutritionist, and the surgeon. The appointments at four and six weeks out were just as bad.
I complained to the surgeon and the bariatric coordinator. Later, while speaking by phone on a different issue, the coordinator told me that they have improved their processes and no longer have these problems. So today I went for a 6 month follow up. Once it was 30 minutes past my appointment time, I asked how much longer it would be and was told "no sure, but probably quite a while yet." The doctor wasn't even there yet and there were a bunch of people before me. I left.
I self paid $21,000 for this surgery and I'm annoyed that the only way to get decent follow up is to wait for hours. My time is too valuable. I don't have my surgeon's name under my avatar because it just seems like advertising to me. I was going to write a review on my surgeon's OH site, but I hear that OH deletes negative reviews.
Luckily my PCP has been following my progress. Although she is not a bariatric specialist, she is very attentive. She checks labs regularly and really seems to care.
Thanks, I needed to vent.
VSG on 05/03/2011, SW 255, CW 140, 5'6" female
Body by Sauceda on 11/30/2012, LBL, BL/BA, long thighs, arms, neck
They might delete it the office staff once they see it. But I bet they do not even go on OH much to see what is being said at least I know my surgeon does not go on his. He has a person in the office update it from time to time. The site belongs to your surgeon not OH.
If you click on my surgeons name see under reviews what loveshack said. But I do not even believe what she said there is more to her story.
When he does come in the room he is fast you have to say hold on let me think what i wanted to ask you and he will slow down lol. But if you do not tell him not to rush he flys.
But do put in your complaint and send them a bill (fake) for your time waiting in their office to see if that gets a reply or response to the wait time. Name it "My valuable time wasted" They will get the point. I would certainly post a comment on them to see if others view this and have the same problem. Customer service is a valuable tool that many don't know how to use it.
I hope your surgeon doesn't keep very ill patients waiting that long.
Good luck!