UHC won't give me my benefits and WLS requirements for 2012 - argh!

Has anyone who is trying to get WLS through UHC had this problem?  They say 2013 plans are not loaded into the system.  I mean, we can put a Man on the Moon, but we can't load this info 10 day before a New Year?  Anyone else?  Any advice?  I have gone to HR and all they have is the Medical SPD.  They've sent me back to UHC....

I have UHC and I am getting mixe messages. Was originally told no 6 month diet and no Psych evaluation. I was then told I needed both. My surgeon sent in documents as they were told, only consultation and 40 plus BMI. I spoke with UHC and they received documents on 12/17 and it is pending. I am praying I get the approval call.

I know?!  It is infuriating.  And so frustrating.  Good luck, Keep me posted!

I had a similar problem with UHC when I looked into getting requirements from them back in July.  No one could answer how many months of nutritional classes I needed, or any other requirements nor could they refer me to any approved providers and I called several times and each time with a different person.  How is it that their representatives don't have the information you request?  Their representatives should have a cheat sheet on this stuff by now.  Any way, I went ahead with a program close to me because it seemed like most insurance companies require 6 months ($20/mo) plus copays for the specialist consults.  I completed everything, including all the consults and got the call today from a nurse at Optum Health Care who said I completed everything they require except for going through an "Optum" Bariatric Center of Excellence so they would have to DENY my claim but I could appeal.  

I knew the one in my local area said they were a Center of Excellence but I did not realize this is NOT a standard classification.  Each insurance company has their own set of standards apparently.  How was I to know that when UHC couldn't even tell me their requirements or even refer me to the 3rd party I was to apparently supposed to use?  UHC's plan through my husband's employer uses a third party, "Optum Health Care Bariatric Resources to verify and approve all their bariatric surgeries. I was in shock for them to deny me only because I didn't select a center of Excellence approved by them nor could they tell me if I could just go to an approved one without going through the whole process again.  They said that decision would be up to the surgeon.  REALLY!!??!!   Let me tell you, I cried and cried, screamed, cussed and screamed some more!!!  I have to fight my tears typing this now.  I have spent a lot of time, money, and effort to lose weight to only be told I didn't follow the proper steps but how can I prove that I was not given the proper information from UHC?  I only hope someone has the common sense to allow me to go through their Center of Excellence program without starting over the whole program and consults. I can't wait until Monday morning.  You know I will be on the phone on Monday morning with all involved.

 I will post what I find out for any of those who might be in the same position.  Please keep your fingers crossed.   I basically had to go through trial and error but I guess they want us to not be successful so they incur more costs!  That's all for now.  Sorry to vent so much. 

I hope you finally received the information you were looking for and are on the right path.