"some of the nursing staff was great and I don't want to take anything away from them, but there were a couple of nurses and one particular nurses aid that really treated me rudely and insensitively. My stay in the hospital sucked."
"PRE-OP: I thought he was nice but didn't say much...I have still only met him the one time...one office staff was very rude to me on the phone, another one was and has been very nice and helpful...Dr. Schrock didn't talk to me very much about the surgery, he just gave me a xeroxed thing all about it, said he'd get the ball rolling with insurance and whatnot and that was that. He acted like this is no problem and it's going to happen. To me, it feels like a dream that can't come true, and I need all kinds of reassurances that it really truly is going to happen. He wasn't really emphatic and encouraging in his manner, but his apparent confidence that there is no question as to whether I will get it or not was somewhat reassuring. And that he said he'd work with me financially was cool. Then when my insurance denied me I called to see about making arrangements to pay it myself and this is when I ran into the rude staff member. She said that Dr. Schrock willnot/does not take payments. You either pay for all of it or don't get it. Anyway, obviously she was wrong. I finally talked to another lady there who was vastly different in her treatment of me and of course helped me set up payments and the whole deal (I had to deal separately with the hospital about making payments though) -- It's scheduled for October 2. I will meet the doctor for the 2nd time on the 28th of September.
POST-OP
I have a better opinion of the doctor than I did before the surgery. Well, I think once you have put your life in someone else's hands you are going to look at that person differently. Dr. Schrock is a man of few words. He doesn't say a lot but I feel confident that he really knows what he is doing and he really cares."
