I know be patient...

Aug 08, 2014

...but there comes a point when that shit goes right out the window.  As of today, I am officially one month post nutritionist classes.  When I last, first, and only time I spoke with my Patient Navigator to make sure she has everything(three weeks ago--mind you I fist called her near the middle of JUNE as directed by the surgeon and weekly after that until I had the front desk staff find her for me) she said she was going to be putting together my chart and submitting it for an internal review.  Once that happens and I get the green light from the review panel, my request for surgery is sent to the insurance company for approval.  I can't imagine it taking two weeks to do an in-house review but I gave them that time before I called to find out if everything was good or not.  I left a message Monday then again Wednesday, and one yesterday before COB on the PN's voice mail as she never seems to answer the phone.  I totally get that they'er a busy practice, but I don't think a callback within 24 hours is too much to ask.  Just an acknowledgement of my call with an "I don't know and can I get back to you" would suffice. I'm not one to call 20 times a day, maybe calling three times this week was a bit of overkill, but I'm truly nonplussed based on past attempts to get a response from her.  I've still yet to get a call back.  Am I overreacting? Is this common with Patient Navigators in other programs?  I don't really want to complain too much because I may get buried a little deeper by her.  I'm half tempted to ask for my chart and take my business to a bariatric program at one of the many other local hospitals. 

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