"Dr. Wilcox was willing to take my surgery on after having the Lap Band placed by another Dr. It has only been a short period of time, but I believe he has saved my life. He gave me the chance to live life and be healthier for my family.
His visits are short but he does make sure all of your questions and concerns are answered. I never feel like he wont take the time if I needed it.
The only "problem" I had with the office was the person that does the insurance information. I had seen the Dr and they stated that they were going to put in for the revision and "failed band". I went to see the dietitian a week later and she was SUPER amazing. She stated she wanted to see if they heard anything from the insurance. When she checked, the lady had not even submitted it a week later!!! So she assured me that it would be submitted that day. A week later, I still didn't hear anything and I called the insurance company. They stated that they did not even receive anything yet. I was very irritated but kept my cool and called the office. The lady that submits it was not there but someone else looked and stated that it was on her desk and looked like it was ready to submit. A week later, my insurance still had not received anything. At this point, I was extremely irritated and I called the office and she stated that she submitted it. I do not believe that she did but I think she could feel my irritations and did it right after we talked. I waited another week and a half and called my insurance and they stated that they approved it within 2 day after I had called and the office never called to tell me that, I called Cindy and she set my date immediately. I suggest that office gets the person that submits the information squared away because if it wasn't for the fact that I was desperate for this revision, she could have irritated me enough to change offices.
After surgery, I have had no complications. Just normal struggles of getting protein, water, and vitamins in. Prior to this revision, I had given up hope after failing with the Lap Band but his staff, esp Cindy, has been so supportive. This has given me a new hope and a new life that I don't think I will ever be able to thank enough!! Highly recommended!"
