"My first impression of Dr. Chae was complete confidence! He is very knowledgeable in his professional field and communicates that to the patients. He is very up front about all risks and explained the positive aspects of the surgery. He answered all my questions A to Z to relieve all doubt or stress going into the WLS procedure. He makes you feel good about yourself and what lies ahead. I love him dearly since undergoing the surgery! I rate his bedside manner and surgical competence as great! He has a very structured aftercare arrangement designed toward patient success. The Midtown office staff is absolutely awesome and caring! You don't feel an ounce of embarassment for being overweight. The staff truly cares about you as an individual and imparative toward your success! The only problem I ran into ALSO was getting a hold of the SkyRidge Medical Office staff to make an appointment or follow-up on information. You rarely get a live person and had to leave a message on most occassions. I communicated by email 98% of the time, which took away from the customer experience. I found this to be very annoying and frustrating when I wanted to speak with a human individual! A lot can be learned from the Midtown Office which really rocks."
