"Dr. Chris Hart is a good surgeon and did an adequate job with my surgery, as I expected he would. He has good outcomes and loads of surgical cases with good results. He doesn't have a very friendly demeanor and if you are looking for someone to baby you or give you loads of reassurances, he isn't your man.
I had no complaints with clinical outcomes or any medical issues. He continues to follow me (3 yr post op) and encourages working the program.
The main problem I had was with his surgical coordinator, Cyndi. She messed up the process from A to Z. I have read other reviews about how terrific she is, but this is the total opposite of the experience I had. She lost paperwork, sent my preauthorization to the wrong insurance company and more. What a disaster.
Because of her ineptness, my process began in early Feb., yet my surgery didn't take place till May. I understand making a mistake, but after repeated errors, she just kept making excuses and blaming others and said she was "overworked."
No, I didn't tell Dr. Hart, since I didn't want any bad feelings from the surgical team due to her lack of follow through and capability. Because of Cyndi, I haven't recommended this surgeon. Perhaps she has moved on and a new surgical coordinator has replaced her with adequate skills to get the process completed, without delays and excuses."
